We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
Special Orders cannot be cancelled once ordered and are not returnable. In-stock furniture cannot be returned once opened and/or delivered. Clearance items are final sale.
Defective Products: Most of our products include a one-year labor warranty and parts warranties ranging from 3 years to lifetime! See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, please note the delivery ticket and notify the store immediately. We will gladly handle any cosmetic issues noted at time of delivery but cannot be responsible for things noticed after delivery. Manufacturer's defects related to the use and operation of the furniture will be handled under the manufacturer's warranty at any time as the warranty allows.
Damaged Products: Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, please note the delivery ticket and take pictures. We will have the furniture repaired as quickly as possible. If the furniture cannot be repaired, it will be replaced.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 40% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise may be subject to a 40% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. We deliver on Mondays, Wednesdays, Fridays, and Saturdays to most areas within our local service area and will call you to schedule a delivery date as soon as your order arrives.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase.
Please Note: Out-of-state (outside of MD and VA) orders WILL NOT be charged sales tax. In-state orders will be charged 6% sales tax.